Effective Date: 2025.06.05
This Refund & Return Policy explains the rules for returns, exchanges, replacements, and refunds for purchases made from Buffalino Art through www.buffalinoart.com. Return and refund policies for ecommerce stores typically explain what items are eligible, the time window, item condition requirements, return shipping rules, and how refunds are issued.
Return Eligibility
Return eligibility depends on the type of artwork purchased and the condition of the item when returned. Many ecommerce stores set clear conditions requiring returned items to be in original or undamaged condition and returned within the stated period.
Unless otherwise stated on the product page or at checkout, return requests for eligible physical items must be submitted within 14 days after delivery. Art marketplaces and stores commonly use a defined return window for artworks and related products.
To qualify for a return, the item must be unused, in its original condition, and returned with original packaging whenever possible.
Non-Returnable Items
The following items are generally non-returnable unless they arrive damaged or defective:
- Original one-of-a-kind artwork
- Commissioned or custom-made artwork
- Personalized items
- Final sale or clearance items
- Digital downloads, if offered
Ecommerce businesses commonly exclude custom, personalized, final sale, and certain art products from return eligibility when those exclusions are clearly disclosed.
Damaged or Incorrect Orders
If an order arrives damaged, defective, or incorrect, the customer should contact Buffalino Art within 48 hours of delivery and include the order number, a description of the issue, and clear photographs of the item and packaging. Art-focused return policies commonly require prompt notice and photo documentation for damaged shipments.
If the claim is approved, Buffalino Art may offer a replacement, store credit, or refund to the original payment method, depending on product availability and the nature of the issue.
Return Process
To request a return, contact:
- Email: art@buffalinoart.com
- Phone: (631) 697-4084
- Location: Sag Harbor, NY
The return request should include the customer’s name, order number, date of purchase, and reason for the return. Stores commonly require proof of purchase before authorizing a return or exchange.
If the return is approved, return instructions will be provided. Items sent back without prior authorization may be refused.
Shipping Costs
Unless the return is due to damage, defect, or seller error, the customer is responsible for return shipping costs. Many online stores place return shipping costs on the customer for change-of-mind returns.
Original shipping charges are non-refundable unless required by law or unless the return is due to an error by Buffalino Art.
Refunds
Once the returned item is received and inspected, Buffalino Art will notify the customer whether the refund has been approved. Refund policies commonly provide for inspection before a refund is issued.
Approved refunds will be issued to the original payment method. Depending on the payment provider and financial institution, it may take several business days for the refund to appear.
Exchanges
Exchanges may be offered only for eligible items and only when replacement inventory is available. Stores often treat exchanges separately from refunds and may limit them to certain products or conditions.
Order Cancellations
Orders may be canceled only before they have entered production, packing, or shipment. Policies for art and made-to-order products often limit cancellation rights once fulfillment has begun.
Custom or commissioned orders may not be canceled once work has started, unless required by law or agreed otherwise in writing.
Contact Information
Buffalino Art
Email: art@buffalinoart.com
Phone: (631) 697-4084
Location: Sag Harbor, NY